Our client is a leading AI-powered Content Delivery Platform for Product Knowledge and Technical Documentation. The product captures all technical documentation and transforms it into a smart knowledge hub that delivers personalized content experiences across all digital channels.

They are looking for a Customer Success Manager who will own a portfolio of enterprise customers. You’ll be the trusted advisor who drives adoption, value realization, renewals, and expansions—partnering closely with Solution Experts, Product, and Sales.

What you’ll do

• Lead onboarding and value realization for new and existing customers
• Run executive business reviews with clear success plans and measurable outcomes
• Monitor health, usage, and stakeholder engagement; mitigate risks early
• Translate customer needs into crisp requirements
• Lead renewals and expansion opportunities
• Communicate clearly during incidents or major changes if required
• Capture and share customer stories, references, and best practices

What you bring

• 3–6+ years as a CSM in B2B SaaS with enterprise accounts
• Comfortable with technical concepts (content pipelines, search/relevance, SSO, APIs) without being an engineer
• Strong executive presence, facilitation, and storytelling skills
• Proactive, organized, and data‑driven; fluent with CRM/CS tools
• You thrive in high‑volume contexts: you can triage and drive many threads at once, set priorities, and keep stakeholders aligned without dropping the ball.
• You escalate thoughtfully: you know when to pull in experts and when to handle it yourself, and you turn answers into reusable articles/macros/training that reduce future inbound.
• Excellent written and spoken English; other languages a plus