One of our members—a global leader in end-of-line packaging solutions—is seeking a Senior Technician to join their team at a newly launched, state-of-the-art facility. This long-term role is based on-site at a key customer location, reflecting a strong and ongoing partnership.

Responsibilities

• Be a hands-on technician and be the primary support to production in troubleshooting and resolving manufacturing equipment downtime to ensure maximum output.
• Work closely with the Production, Engineering and Project Management team to monitor equipment status and performance.
• Be proactive in addressing problems using the appropriate troubleshooting and repair techniques.
• Carefully document all repairs and the appropriate adjustments made.
• Assess the equipment’s performance and repair history and work with engineers to plan a preventative maintenance schedule as well as work on equipment upgrades as appropriate.
• Train operators and maintenance teams on new equipment.
• Work closely with the Design department and Service department.

Qualifications

• 2yr Associate or 4yr Bachelor degree.
• Minimum of 2-4 years experience as a Field Service Engineer.
• Analytical skills.
• Flexibility.
• Basic knowledge working with MS Office, Automation Software, Intranet.
• Solid understanding of interpreting manuals and schematics in electricity and have some knowledge in mechanical alignment.
• Experience working with pneumatics actuators and cylinders.
• Basic usage of hand tools and the ability to use multimeters to trouble shoot equipment problems.
• Ability to troubleshoot repair equipment timely under pressure situations.
• Results oriented.
• Team oriented.

Additional information

• Full-time.
• The first year, for training purposes, requires between up to 90% travelling time in US/Canada and the Facilities in France. Then, long term assignment to the facility in Rome, NY, with less than 50% travelling.
• Reporting to Field Service Manager.