Our client is a leading AI-powered Content Delivery Platform for Product Knowledge and Technical Documentation. The product captures all technical documentation and transforms it into a smart knowledge hub that delivers personalized content experiences across all digital channels.

They are looking for a Technical Support Specialist with +2 years of experience to join their Customer Support Team.

Key responsibilities

– Diagnosing the situation and resolving Level 1 and 2 problems, whether they are due to the software or its use, all with the support of our experts and developers.

– Providing user support while respecting contracts and SLAs.

– Resolving and tracking incidents using the ticket management system.

– Participating in the achievement of company goals.

– Optimizing existing tools and processes.

Qualifications

– Bachelor’s degree oriented towards development, operations, or IT application maintenance, with 1 to 2 years of experience.

– You have excellent communication skills, both oral and written, and a keen interest in delivering quality service in customer relations.

– You are versatile, multitasking, and accustomed to working under pressure.

– You can work efficiently in a small team as well as autonomously.

– You have an appetite for innovation.

– You are adept at quickly gaining new skills and working with an ever-evolving technical stack.

– Knowledge of Webservices, XML/JSON, basics in CSS, using Linux/Mac systems (bash), and Git.

– Experience working in an Agile environment.

– Ability to be managed remotely and work with teammates who may be in the US, France and abroad.

– Basics in Python & JS.